If you are not happy with the product you ordered, you may return or exchange the product as long as the product does not show any signs of wear and still has the packaging it arrived in.

If you wish to return it, you have 14 days from the date your products were delivered. Personalised pieces and/or sale pieces are non-refundable.

If you wish to exchange an item, then please send an email to office@wagnerarte.ro with the request. For orders paid with the card, the total amount will be returned on the same card used for the initial transaction within 30 days of accepting the return.

As soon as we receive the returned product, we will reimburse you the full amount. Transportation costs in the case of a return or exchange are at the expense of the customer.

We kindly ask you to return the product in the same packaging you received to ensure a smooth transportation. We do not take responsibility for products returned in poor condition.

You may use any transportation service you wish, however, we recommend using Fan Courier.

To request a return, please use the following contact information:

WAGNER Arte Frumoase și Povești

Atelier & Showroom

4 Bld. Dr. Gheorghe Marinescu, 1st Floor, District 5, Bucharest, 050481

Tel: +40723 191 656