SHIPPING AND DELIVERY
Upon placing the order, the goods are shipped via the Fan Courier delivery service. We also offer the option for pick-up from our showroom located at Bld. Prof. Dr. Gheorghe Marinescu 4, District 5, Bucharest. If you selected this option, we will contact you once the order is ready to be picked up. We will make sure the items are packed accordingly and accompanied by the documents necessary (invoice, warranty certificate).
The processing and transport taxes, calculated in RON and mentioned below, are applicable to all orders on the Wagner Arte online shop.
All good are shipped through the Fan Courier standard service.
For orders above 470 Ron, shipping is free for Romanian orders. For orders below 470 Ron inclusively, shipping is 15 Ron. The same shipping rule applies for orders with cash-on-delivery payment.
In case of returns, exchanges or modifications, shipping is at the expense of the customer.
Each order is processed in 2-5 working days for items in stock. During peak times, it may take longer. If the product is out of stock, you may still purchase it, however it will take 7-10 working days for the order to be processed. If your order includes personalisation then please allow 7-14 working days.
Upon placing the order, you will receive an email confirmation with all information regarding your order followed by the shipping information. In the situation of one or more failed deliveries, there may be additional costs.
Products will be delivered in 1-3 workings days in the conditions in which the product is in stock.
The risk of loss or deterioration is transferred onto the customer the moment he/she is in possession of the good delivered.
All international orders are shipped via DHL standard service for the calculated rate at checkout. The client is responsible for the shipping cost.